Hi There,
Each license allows you to validate your website in development and live sites.
Please go to your Apex License page and assign your URL and validate your website.
https://theme.co/apex/licenses
After that please update Wordrpess, X , Cornerstone and the bundled plugins to the latest versions.
Let us know how it goes.
Thank you
Ok, both sites are validated now. I updated to wordpress 4.9. Cornerstone and X are already the latest versions, along with all my other plugins.
The Revolution Slider still doesn’t work neither does MEC. Also my header isn’t responsive anymore as a fixed header. You scroll past it.
Everything is updated on my development site. I will migrate all the changes to the live once the troubleshooting is complete but having many issues with these plugins.
Thank you for your help.
Hi there,
Your live site is still in old versions which I understand that you’re working on the staging. But how do access and test your staging? Is it possible to migrate it online, at least as a sub-domain of your live site? It’s the only way we can further check the issues.
Plus, with your live site, Revslider is displaying from my end. So we must really check your staging.
Thanks!
I’m not sure how to create a subdomain. The only way I understood migrating was with the All-in-One Migration. Otherwise I can’t migrate manually. Can I still use that plugin for a subdomain? If I use CPanel, I just create the subdomain through that?
Hi there,
Yes, create a sub-domain in your CPANEL, then install Wordpress to your sub-domain (in CPANEL too).
Then login to your sub-domain’s Wordpress admin and install All in one migration plugin.
Then yes, export and import your site using All in one migration plugin, the destination should be your sub-domain’s Wordpress.
Thanks!
I am still in the process of creating a subdomain. It should be instant but even the index isn’t showing up when I create a subdomain through cpanel.
I can access cpanel through ehost but I can’t login to the cpanel customer portal to enter a support ticket. I contacted Gandi SAS (my domain registrar) to update my domain nameservers. Needs to be pointed to the IP address. So waiting on that.
I’m a newbie with all of this, I apologize. I will get it up and running as soon as I can.
Hi,
Please contact your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.
Thanks
Well my host is ehost and they told me they can’t help me since my nameservers aren’t with them. It will have to be through my domain registrar.
Thank you so much for helping!
Hi There,
It seems you did not update the staging site’s wp-config.php file or maybe you forgot to upload the database?
After you have successfully accessed your staging site, please update everything. WordPress, X Theme, Cornerstone, and Plugins (refer here for the latest compatible versions).
Updating WordPress
Updating Your Themes and Plugins
Remember to clear all caches (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Let us know how it goes,
Thanks,
I got it all set. After the migration though my images aren’t showing up. All the same images are in the media library so I’m not sure why. I already tried UPDATE wp_posts SET post_content=(REPLACE (post_content, ‘’,’’)); with my site names and it didn’t change anything. Do I have to update every image again? It’s blank in each element. It seems like all the links are correct. I updated permalinks twice…
I used all-in-one migration
Hi there,
How did you migrate it? The All in one migration plugin should do all of that, including the replacement of URLs. Could you try it again with that migration tool replacing existing content in your staging?
We can only move forward once you fixed this first set of issues.
Thanks!
I did the migration over again. It’s up and running now! Thank you for being patient 
Hi There,
You’re always welcome!
I then checked and found the following JS error:
Unfortunately. there is a known conflict with MEC plugin. The developer are aware of the issue though there’s no update yet. See this thread: https://theme.co/apex/forum/t/modern-event-calendar-content-editor-conflict/11813. We’re sorry for the inconvenience and the time it took you find that this is a known issue. Thank you for understanding.
Okay, I will forget about MEC for now. I still have issues with the revolution slider. I have it deactivated right now but I couldn’t get any of the free templates or any slider I made to show up.
The header is fixed to the top and it doesn’t seem to be working anymore.
Also, you can see I have a slideshow with arrows to view photos and it’s not responsive there at all (under Sell. More. Food). It shows the red box underneath. I can’t seem to get that section nice and neat. I’ve tried the revolution slider instead of just the element slider and it disappears. Any other suggestions?
Thank you!
Hello There,
Thanks for updating us in.
1.) For revolution slider, you can only import free templates when you purchase a separate license and register the plugin. Since the plugin is being bundled in the theme, you will just have to import the templates manually. To do that, you must download the slider template first from this site:
https://revolution.themepunch.com/free-slider-exchange/
After you download the .zip file, you can import it in your WordPress dashboard. To know more how you can import and export sliders, please check out this documentation:
https://www.themepunch.com/revslider-doc/import-export-replace/
2.) The red box under your slider is the background color of the whole section. Your slider does not have the same height on the right side. This is usually the output because your column have different heights. If you adjust the font sizes on the right side and maybe the height of the slider will be compensated or both columns will have the same height.
Hope this helps.
Yes, I have imported slider templates but nothing shows up…
Revolution Slider allows you to select a slider from the templates I have in my library. I choose the slider name like Web Product Dark Hero4 above masthead and then it’s just blank. There is some issue with it. It disappears, like I was saying. Even when I add the shortcode to any part of the page.
Can you adjust the slider size to make it match the size of the right column? I don’t want the font-size to be smaller. But it’s still not responsive as I shrink the screen smaller. Other sections and elements adjust to size.
Hi There,
Can you give us the specific page URL where the masthead is not working? For testing, I add this draft page: Slider Masthead Test then add both Above Masthead and below Masthead and both are working: https://screencast-o-matic.com/watch/cbXveb24XJ
Slider element will adjust it’s height depending on the content on each slide but not in relation to the content on other columns. It is possible with customization, unfortunately, it is outside the scope of our support. Thank you for understanding.
The one you have playing above the masthead is an optional video made with after effects. I can only seem to get imported mp4s to play.
The Web Product Hero4 that I want to be playing doesn’t seem to be showing any animations or a background on your end.
It still doesn’t seem to be working. But my homepage is where I want it to work and it’s just blank when I play it. You can see it’s not showing on my site right now.
Hi there,
Since you have other thread regarding revolution slider, then let’s continue the discussion there and let’s go back here once we done
Thanks!
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