By no means am I big spender, but I am reliable purchaser of your products through me and your clients. When starting, all theme.co management was clearly organized, motivated and provided clear explanations on theme operation, plugin use and design.
Coming back this week for another project under Pro, I transfered/activated my license to my domain: bklindworth.com. everything said verfied. I've seen recent posts expressing the same issue.
However, after searching your poorly organized website I have given up on activating/unlocking the part of the theme that gives you an X on the sidebar where you can then grab demo content; the whole point of this in the first place.
You have a great product, but you're growing fast and overlooking these things can sometimes be mortal wounds to a business. Remember, the theme is only half of what we're buying; the organized support and admin are the other. Ever since this change to APEX I've not like much about any of it.
So, could I get some pointers on what I did wrong when registering this, my 6th x theme, to my domain that prevented me from accessing extended features?