Hello,I purchased a new license today and added it to the staging subdomain, but it is not showing as validated on the site.
How can I fix this?
Thanks for writing in!
To validate X theme in your staging or production site, please do the following:1] Please login to your account and assign the license (https://theme.co/apex/licenses). You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address2] Go back to X > Validation, and insert the license Code.
And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/forum/t/setup-product-validation/55
Thank you for the reply.
I have gone through the steps you have outlined. Several times.
However, once I enter the license info on the X > Validation screen and hit enter, I just get a blank screen at this address: http://example.com/wp-admin/admin.php
Can you please advise as to what may be the issue?
Blank white screen usually means that there is a php error.
Try setting wp debug to true in your wp-config.php file to see the real error instead of white screen.
Please let us know what error you are getting.
I have changed the wp debug to true.
When you say, "Please let us know what error you are getting", where should I be seeing the error?
I am still getting a blank screen at the address I posted previously.
Hi There @MYto
It seems that your server is down or your site is not configured correctly.
Once your server is up and running, please check our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201). If you require further assistance, provide us with your WordPress login credentials in a secure note to check your issue further.
Hello,Please see below:
Your issue is that you're using an older version of X theme and the latest version of Cornerstone plugin, so that our validation process will not be initiated correctly.
You can see the latest version information from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195). Then follow our update guide here (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62) and update your X theme. After that, you should be able to validate your site.
Hope that helps.
Thank you for your assistance.
Glad we were able to help
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.