Facebook Comments not appearing

Hi there, I hope you can help!

I’ve been trying to get Facebook Comments working and used every support document I could find, so this is my next port of call!

I’ve used this to set it all up: https://theme.co/apex/forum/t/extension-facebook-comments/83
I have a Facebook App, complete with App ID and App secret, all configured to the above suggested settings. I have installed the Facebook Comments extension to X Theme, and added ID and secret, and enabled comments via the discussion settings. I’ve looked into the Social Comments settings but there doesn’t seem to be anything to prevent it working.

I’m at a loss as to why the extension isn’t working as I’d expect to see the option to comment at the bottom of posts.

Any advice?!

Hi there,

Are you trying to get the Facebook comments on pages or posts.

Please check if the comments are enabled in the page.

If the comments are enable but they are still not showing up, please provide the URL of your site so that we can check it.

Thank you.

1 Like

Ah yes, I couldn’t find the setting but yes, that’s fixed it.

Thanks!

Glad to hear it’s sorted. :slight_smile:

I’m having an issue where it won’t display despite having followed the guidelines, and making sure comments are enabled. I deactivated everything and the default comments show up, when I reactivate just the facebook comments plugin, the default comments disappear and nothing shows up in its place.

https://theblakediet.com - Everything is updated.

Any help would be appreciated.

Hi There,

Thanks for writing in!

Can you please open a new ticket and post your website login details in a secure note so that we can have a look.

Thanks

1 Like