Essential Grid and Slider Revolution

Our website is: http://www.trybe.org/interns/
(under the section of "read what our interns have to say)
Problem with essential grid – I am unable to add an additional post to be added to the grid

My step my step procedure is as follow:

  1. Login in to word press
  2. On the home page, hovered over to essential grid and clicked on essential grid
  3. I was led to an error page (as shown below)

Do let me know how I can assist further so that this bug can be resolved. Thank you for your help in advance.

Hey @trybeadmin,

Please check for the following in order:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  3. Remove custom CSS, Javascript and templates.

  4. Uninstall Essential Grid then install again via X > Overview.

If nothing helps, please give us WP admin and FTP access in a Secure Note.

Thanks.

Hello @christian_y

I have added a secure note. Thank you!

Hi There,

Can we also have the WP access so that we can check your Essential grid and its settings?
http://www.trybe.org/wp-login.php

Thank you in advance.

Hello @RueNel

I have added another secure note with the login credentials. Thank you!

Hey There,

I now have logged in to the site. Did you do anything to the site? I haven’t changed anything and the issue seems to have been resolved.
http://prntscr.com/ioybil, http://prntscr.com/ioyc45, http://prntscr.com/ioyca0

Kindly let us know.

Hi I think the issue has yet to be resolved.

When i click on essential grid from the menu bar on the side, it goes into error 404. This step to click on essential grid is to help me to add more pages to the grid.

Do let me know! Thank you. Same thing is also happening to slider revolution

I see the issue. However, it looks like you did not follow my previous suggestions.

Please try them first or give us permission to do steps.

Thanks.

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