Error with X child theme validation

Support
#1

My child theme is perfectly working in my local host, but when I’ve uploaded it to my hostgator’s host, I’m having the two error messages bellow:

Error message 1: “We’ve checked the code, but it doesn’t appear to be an Cornerstone purchase code or Themeco license. Please double check the code and try again.” But the correct url is already set at https://theme.co/apex/licenses.

Error message 2: “The parent theme is missing. Please install the “X” parent theme.” But the parent theme is already installed.

Could you please take a look at my wordpress installation to give me a solution?

#2

Hi João Vítor,

You did changed the original Child Theme and there are problems. For example instead of having /* you have */ which is wrong:

There might be other problems too. I suggest that you install the original child theme from here and do the customization there. Please do not change the name of the child theme and only add the customization code.

Thank you.

#3

But how could I fix that problem without the need of redoing the whole customization that’s ready?
Please, I don’t have enough time for that and I would have problems with my client if I don’t find a fast solution.
I´ve tried what you told me, but there’s another problem: cornerstone plugin is not working. The validation problem is apparently solved, but the cornerstone builder is not working properly.

#4

Hi Joao,

It could be that you just need to fix the issue on your child theme so that X will be correctly activated and you should be able to go through the validation without any problem because based on the validation error you mentioned:

This happens when you have an X license and you try to validate Cornerstone. If you have an X license, you could only use it to validate X and there are cases that users would forget to have X activated and enabled and they validate through Cornerstone instead which causes the issue.

Here is a related thread for this issue:

I went to check your site: http://www.percepcaourbana.com.br

But I can’t seem any error anymore and the theme is validated though when I tried checking your child theme, the customizations are removed so kindly go over your backend and check if the codes in the child theme are not broken.

Hope this helps.

#5

Although the site is showing some content now, I still have some problems with cornerstone. The cornerstone doesn’t show the layout saved in local installation. All the layouts for the pages previously done are empty. The images, widgets and text elements are not being showed, but the images and widgets are correctly saved at my wordpress gallery and widgets page. My text elements are apparently lost.

Considering this situation, how could I recover my cornerstone layout and elements data?

#6

Hello @joaovitor,

Thanks for updating the thread. :slight_smile:

Overhere, first we need to fix the child theme information as it’s causing the problem with parent theme and issues with Cornerstone as parent theme is broken. Please remove every thing you have entered in Child Theme style.css file with following:

/* 
Theme Name:  Theme Name: X Child JV PU
Theme URI: https://theme.co/x/ 
Author: JV 
Author URI: Author URL: mailto:vitormorenojv@gmail.com 
Description: X Theme 
Version: Version: 6.0.4 (father) 1.0.0 (child) 
Template: x
*/ 
```
<img src="https://dzwonsemrish7.cloudfront.net/items/0h2u3N2G2d2E0j2J2R3N/%5B8ff206ddc8eb204b4d530e94f3eed3e8%5D_Screen%2520Shot%25202018-05-24%2520at%252012.05.57%2520AM.png" style="display: block;height: auto;width: 100%;"/>

<img src='https://cl.ly/1c1k2t3Z190c/%5B3cf5cbd22dcad9486e0244b2521f449b%5D_Screen%2520Shot%25202018-05-24%2520at%252012.20.38%2520AM.png' style='display: block;height: auto;width: 100%;'/>

Thanks.
#7

I’ve just done what you told, but I still have some problems with cornerstone. The cornerstone doesn’t show the layout saved in local installation. All the layouts for the pages previously done are empty. The images, widgets and text elements are not being showed, but the images and widgets are correctly saved at my wordpress gallery and widgets page. My text elements are apparently lost.

#8

Hello @joaovitor,

Thanks for asking. :slight_smile:

I can see confirm that the contents are not showing up in Cornerstone. Also there seems to be issue with the layout of the page. I see bunch of 404 error messages on console. The reason for that is those links are still using localhost URL. To look into the matter closely regarding Cornerstone, can you please setup a staging server using steps mentioned in our migration tutorial? Once you have the staging server setup, please let us know.

Thanks.

1 Like
#9

Thank you very much. The problem was really with cornerstone db migration. I just used your migration tutorial.

#10

Glad to hear that issue has been resolved. :smiley:

#11

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