Editing in Cornerstone problems

Support
#1

I have read fairly extensively of other people being unable to edit with Cornerstone but none of the suggestions/recommendations have worked so far. The page text is not appearing when I click on it and all I see is a white rotating circle on a black square. So infuriating, as up until now updates have been blissfully easy and stress-free. I’m not very tech-savvy so please reply in language I can understand.

#2

Hi,

Have you checked or tried the following.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS, Javascript and templates.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#3

Hi there,

the login you have provided is not working for us.
please check and get back to us.

Thanks

#4

Hello There,

I was able to logged in and investigated the issue. I noticed that you are using PHP version 5.4.45-0+deb7u12 and WordPress 4.7 requires at least 7.0 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

Dear host,

I'm interested in running the open-source WordPress <https://wordpress.org/> web software and 
I was wondering if my account supported the following:

- PHP 7 or greater
- MySQL 5.6 or greater
- The mod_rewrite Apache module
- HTTPS support

Looking forward to your reply.

Hope this helps. Kindly let us know.

#5

OK, thanks

I have sent the letter and I will let you know what their response is.

I still don’t understand why the editing facility with Cornerstone was compatible before, and now it doesn’t seem to be.

Rob

#6

Hi there,

The reason is the change of the technology under the hood. You can read more about the major change here:

https://theme.co/changelog/#theme-x-5-2-0

Thank you.

#7

Hi, this was their reply:

_Thanks for getting in touch. _

_I can confirm that our hosting meets all of those requirements. To enable SSL, please see the guide below: _

https://www.lcn.com/support/articles/how-to-enable-lets-encrypt

I’m not sure what SSL is. Should I go ahead and enable it? And is there anything I else I need to do?

Rob

#8

Hey Rob,

I added the code to increase the memory and Cornerstone worked. It’s one of the previously given solutions.

Clear your browser’s cache before checking.

Thanks.

#9

Hi Christian,

no, it’s not working for me. I cleared my browser’s cache but I am still seeing a rotating white circle on a black square when I click on ‘edit with Cornerstone’ (in wp admin pages).

Rob

#10

Hi Rob,

Another support member here.

It also works fine here:

Can you try a different browser? Maybe one of your browser addons is influencing on the performance.

Let us know how it goes

Thanks

#11

Hi Joao

yes, I have just downloaded Google chrome and tried it on there and it works absolutely fine. Not ideal that I have to switch from Safari to Google in order to edit the website but as long as it works, I’ll be happy.

It therefore must be a browser add-on related to Safari - not sure how to determine the identity of the culprit but I suppose I could take that up with apple support…?

Many thanks to you and the rest of the crew on the support team at Theme co for all your help. You’ve been amazing.

Rob

#12

Glad it’s okay now, what version of Safari? It works okay on Safari too. Could be due to cache or version.

Thanks!

#13

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