Design Cloud not appearing.1

Support
#1

Below is the thread I began but am unable to reply to due to it being to old (was on vacation).
We tried what was suggested (turned off HTTPS Enforce within SiteGround panel) and design cloud still does not appear and behaves the same way. Please advise again! See thread below.

Alex

I just installed PRO and I have a design cloud button but it goes nowhere. Just to a lagging spinwheel. It also does not appear in templates at all, as in my other install. Please advise.

Hello Alex,

Thanks for writing in! Most of the cases like this where the Design Could is missing is because this can be something related from SiteGround. It seems that the SVG icons were prevented to display. Somewhat related to this thread: https://theme.co/apex/forum/t/i-am-missing-icons-in-the-editor/634342

Could you please turned off HTTPS Enforce within SiteGround panel?

Kindly let us know how it goes.

#2

Hello Alex,

Thanks for writing in! Regretfully the thread is non existent anymore. Kindly provide us access to your site so that we can check your settings and find resolution to your issue. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#3

Here are my login credentials

#4

Hey Alex,

You have renamed the Pro folder to Archive.

Please rename it to Pro or better yet, uninstall Pro and install the latest version and not the RC version. You can download the latest version in your Apex Dashboard: https://theme.co/apex/dashboard

Don’t forget to validate Pro after that. Here’s the instruction: https://theme.co/apex/forum/t/setup-product-validation/55

Thanks.

#5

Thank you this worked. However I am already validated—am I missing something?

#6

You’re welcome, Alex. No need to validate if you’re already validated.

#7

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