most of the pages are not able to be edited. our web developers looked at it and they said the issue is with cornerstone and compatibility with the theme X
Thanks for updating in! We have logged in and it appears that you are using an older version of the theme.
X 5.2.5 and Cornerstone 2.1.7 are now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/). Please do update to the latest version. After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
I have investigated your site and tested it in different browser. I could no longer replicate any issue. The page can be edited in Cornerstone without any issues encountered. Please check out my screenshot:
There were no issues what so ever in the page or in the site. Could this be a browser caching issue? Please clear your browser cache or use private browsing mode and test your site again.
we have tried on both chrome and safari and still having issues. this is extremely frustrating as our developers aren’t able to fix it and we can’t edit our site. please figure out the next steps to resolving our issue.
Unfortunately, we can not be of a help if we can not replicate the issue you are talking about at the moment. Kindly give us a screencast of the steps you take to encounter the problem so that we try to do the same here on our side.
I also strongly suggest that you use another machine for your testing purposes just for the sake of making sure every possible caching issue is not on the way.
We tried by clearing the cache and using different devices as well. Below are steps for Ubuntu - Google chrome Version 55.0.2883.87 (64-bit) Incognito mode
We have checked access log and error log of server as well and there is no error or warning. Also wp-config admin memory limit is increased to 1024M.
We are on dedicated server with AWS t2.large 2vCPU and 8 GB memory. After hitting the url we have checked CPU utilization as well and it only reaches to 35-40% so there is no issue of server memory.
Can you please look and let me know your findings.
Thank you for the information. I double checked the page you where talking about and managed to edit the page with Cornerstone. Now if you check the page it says November 2018 instead of 2017:
That file does not load completely and instead of the 200 OK it throws the 206 Partial Content problem, you can test that on your browser console:
The 206 message is acceptable and the file should work ok, but just to be safe side kindly contact your hosting service provider and ask them to Whitelist that file.
The other point is the PHP Max Script Execution Time which is set to 30 as you can check in the wp server info plugin. Kindly ask your hosting service provider to make it 300.
But regardless of the suggestions above I already can edit that very specific page you gave the information and I can not replicate the problem you are experiencing. I strongly suggest that you do test the case with other machines and operating systems.