Cornerstone - preview loading, but no editing function

Support
#1

Hi,

I’m having issues editing pages in Cornerstone (again). This time the preview loads fine, but I’m unable to edit any of the elements, rows or columns. The PHP.ini file was updated yesterday (in an attempt to solve this issue: https://theme.co/apex/forum/t/wp-job-manager-not-loading/46971), but apart from that we haven’t made any changes or added any new plugins.

Theme and plugins are all updated, and I’ve cleared the cache.

All help appreciated!
Beate

#2

Hi @boera,

Thanks for writing in!
As we don’t have access to your site, can’t confirm what exactly causing the issue.
Only I can suggest you troubleshooting to check if that helps!

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS, Javascript and templates.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );
    In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
    Set it as Secure Note
  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#3

Hi Basanta,

Thank you for responding. I’ve run through the above, but no joy. I’ll send login details in a secure note.

#4

Hey Beate,

I see the issue however, we would need more than WordPress Admin credentials for this. We also would need to FTP access. And, it would also be best that you copy your site to a staging server so we could troubleshoot deeply without affecting your live site’s operation.

Here’s how you can create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Thanks

#5

Hi Christian,

I contacted our hosting company, who recommended I set this up as a new website, rather than a subdomain, and so I have followed their instructions. Hope this works the same for you! Let me know if you need me to change anything, but here are the logins to FTP and PHPMyAdmin.

Thanks for looking into this!
Beate

#6

Hey Beate,

Thanks for creating a staging site. You forgot to include the WordPress Admin access to your staging however. We will not see the result of troubleshooting. Please give us the staging’s WordPress credentials also:

  • WordPress Staging URL
  • Staging Username
  • Staging Password

Thanks.

#7

Hi Christian,

Apologies, will do. Meanwhile, though, we’ve discovered malware on our site. It seems best to get that fixed first, then start again with a new, clean back up. I’ll get back to you shortly with new login details!

Thanks,
Beate

#8

Thanks, Beate.

#9

Seems the malware was to blame for this problem too! Issue resolved:) Thank you for your help.

#10

You are most welcome. :slight_smile:

#11

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.