Cornerstone Does Not Want To Load

Support
#1

Hi there,

I am finding it very difficult to edit our website using cornerstone. Everytime I try, it tells me:

“The preview could not load. This is most often related to a plugin conflict or aggressive page cacheing. Checking the developer console for errors could indicate what went wrong.
Origin URL: https://aiad.com.au
Preview URL: https://aiad.com.au/services/google-adwords/”

I turn off Hummingbird which is the caching plugin and it still does the same thing, cornerstone does not load. I turn off Yoast which actually does not have cache capabilities and then the whole website breaks. It’s very bizarre. Do I need to increase memory limit or something similar?

Our website is quite big but surely there must be a way to edit with the visual editor of Cornerstone, and not with the skeleton mode.

Your help is much appreciated!

#2

Hi,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Just note that the theme’s latest version is X 6.3.8, Cornerstone 3.3.8. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please try all these and if it still doesn’t work, please provide us your wordpress and ftp login in Secure Note.

Thanks.

#3

I am having the same issue… I’ve followed all the above steps and still can’t get it working. Can I also provide my ftp login and wordpress login?

#4

Hi @tangonet

You need to create a new topic and provide us your wordpress and ftp login in Secure Note

Secure Notes are visible to the original poster, so do not post a secure note unless you have started the thread.

Thanks

#5

Hi Paul… can you please re-open my previous ticket?

#6

@tangonet

I have checked and can see the issue with Cornerstone.

This is a known issue if you have old version of wordpress.

Please update wordpress to the latest version

Wordpress 4.9.8

Don’t forget to create full backup of your site before updating

Thanks

#7

Thank you Paul… I will do a backup and upgrade wordpress. stay tuned

#8

You’re welcome.

#9

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