CornerStone and Visual Composer not working

Hi, I installed the theme and cant edit with Cornerstone or Visual Composer.
Cornerstone just shows a “Frozen Loading Icon” and the backend of Visual Composer’s does not show any content.

I attached image with screenshots of both. I cant find what Im doing wrong. Please help.

Thanks,
Collin

Hi there,

This can be caused by several possible reasons that you should rule out to make sure which one is the culprit:

  • Check for any cache plugins that you may have or services such as CloudFlare. Make sure that those plugins or services do not minify the assets of the website as our theme and builders do that out of the box.

https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

  • Make sure that your hosting service provider excludes cornerstone URL’s from their mode_security rules. Contact them for more information.

  • Read these popular questions article and follow the guides there:

If you do have problems after taking those steps please kindly get back to us with the credentials of your WordPress dashboard using the secure note functionality of the post to follow up the case.

Thank you.

Hi there,

The posts you have replied is withdrawn. I wonder if the problem is fixed?