Convert Plus Plugin Update

Support
#1

The Convert Plus plugin is asking me to put in a PURCHASE CODE / LICENSE KEY in order to update the plugin. I tried using the Pro X key but that didn’t work. Help please.

#2

Hello,

The ConvertPlus was updated since last week. Check the updates at Dashboard > Updates

#3

Yes, I realize that. This is the issue Im having:

We are using pro on www.ripplesofgrace.com

#4

Hey There,

There is no need to add a purchase code into ConvertPlug as we provide you with updates directly when X is validated. You can ignore the validation form from it.

#5

Hey @rubin,
I thought I had validated our X theme back in June.

#6

Hi There,

Please try revoking your license and validating it again.

Please access your licenses dashboard at: https://theme.co/apex/licenses

Remove your URL and add it again.

Copy the license number and add to Wp Admin > X

Try to update the plugins again.

Let us know how it goes.

Thanks!

#7

Ok, I tried all of that… but we had the same issue.

#8

Hello There,

Even if you have validated X, the Convertplus plugin will still give you notifications in the plugins section when there is a new version of the plugin. When you try to update it, it will return package not available that is because when you try to update the plugin, you will be downloading the updates to our Theme.co plugins repository. Please be advised that be always test for theme compatibility before we push any new versions to our repository. We only push versions that are stable enough to the repository. You can check out the latest compatible and supported version here:
https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195

And to know more how we have integrated the plugin in the theme, please check this out:

Hope this helps.

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.