Classic Feature issue

Out of nowhere the an icon stopped displaying in a Classic Feature box I am using. There are three in a row and it is the middle one. I have removed it and recreated the element. I have duplicated the element next to it and dropped it in the same column and it works. I have also changed icons and still no display. I have also cleared my caches and tried to view it in chrome, Ffox and IE. Please advise. Thank you.

https://sunflowerecodevo.com/

Hello??? I need a resolution to this as I have to present it in a couple hours. Please advise.

Hi Keith,

I checked the homepage of your website and I have found two error messages. Both of them are 404 error indicating that the solid version of the font awesome with 900 font-weight can not be found. As the Classic Feature List element uses the Font Awesome to show the icons I think that is the problem cause.

The files that can not be loaded are as follows:

https://sunflowerecodevo.com/wp-content/themes/x/framework/fonts/font_awesome/fa-solid-900.woff
https://sunflowerecodevo.com/wp-content/themes/x/framework/fonts/font_awesome/fa-solid-900.woff2

Now two possible cases might cause the issue:

  • The installation of the X theme is corrupt and you need to re-install the theme.
  • There is some kind of restriction on your hosting service provider that does not allow the woff or woff2 mime types to be loaded. In this case, you will need to contact your hosting service provider to get help.

Kindly do not bump the thread with a message before a support staff answers. Bumping the thread will move the thread to the end of the queue automatically by the system and the wait time gets longer.

Thank you.

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