I´m trying to change IP Address licence for X theme (new Wordpress) and desactivate the old one and is not working. How can I do this migration, message saying that I have to manage the licence because is in use
Thanks for writing in! If the validation is not work, most probably you're not using the latest X theme and Cornerstone plugin. Please check our version information guide from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) and then update your X theme and Cornerstone plugin to the latest version versions first by following our guide here (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62). Then you should be able to validate your site.
You can also check our product validation guide here (https://theme.co/apex/forum/t/setup-product-validation/55) and also check our troubleshooting guide for additional information (https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201).
If you're still having issues, provide us with your WordPress login credentials in a secure note to check your issue further.
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