Hi, I’m having trouble removing the blank space in between my Music and FAQ sections on my website homepage. On the website it manifests as a black margin/padding that interrupts the curve of the divider, and on Cornerstone same deal but it’s showing up as white. Must be something to do with the video player I think. How can I remove this space so the divider is not flattened.
Thank you!
Hi Jacob,
Thanks for writing in! Upon inspecting your site, I see that you have updated your Cornerstone plugin recently, but you’re still using an older version of X theme which creates incompatibility issues. You can check the latest version numbers from here (https://theme.co/changelog/) and update your X theme accordingly (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62). Also update any outdated plugins and by following our latest X/Pro compatible version information here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195).
After updating your site, make sure to purge all cache (including server, browser and CDN) before testing.
Let us know how it goes.
Thanks!
Hi, I don’t see an option to update X Theme on the Dashboard, it just asks for my purchase code so that it can update automatically, which I’ve inserted multiple times but then it just goes to a blank page when I press enter.
Strangely, immediately after sending my last reply, available updates showed up in my dashboard. Looks like I need an update for both Cornerstone and X Theme. I tried updating both and I get an error message:
“An error occurred while updating X: Update package not available.”
Still unable to validate with purchase code as well.
Hi Jacob,
In that case, could you please download the latest version of X theme from your Enavato account and then update your X theme and Cornerstone plugin manually (cornerstone.zip file can be located under x/framework/plugins/). You can refer to our manual update guide here (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).
Once you have the latest version of X theme and Cornerstone plugin installed, you should be able to validate your site as well (https://theme.co/apex/forum/t/setup-product-validation/55).
In case if you’re getting validation issues, you need to make sure that your PHP cURL extension is enabled and functioning properly. Also refer to our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201).
Thanks!
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