Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
- FTP Hostname
- FTP Username
- FTP Password
If you are still interested in asking for a refund, please let us know so that I can forward it to the appropriate department.