Can't re-register with X-Theme purchase code for same website!

[Resperiment]

Hello,

Many months ago i began a project with a client who ultimately put their site in park and "under construction" now that we are going to redo the site months later... they have asked to redo everything. Figuring it would be easier to do a fresh install... i did.

Now I cannot find out which product key code is registered to the existing site. I've tried all of the product key codes i owned and none are working.

The website in question is (www.completeexcavation.com)

Could anyone assist me with this? I own 8 licenses but only 6 show up in my registered panel.

Thank you!

-Wade

[RueNel]

Hi Wade,

Thanks for writing in! I can see that you only have 6 licenses in your APEX account. Maybe you have another username which uses the other two licenses. Could you please post your missing license codes in the secure note in your next reply so that we can look it up.

On the other hand, ​to validate X properly, please do the following:
1] Please login to your account and assign the license (https://theme.co/apex/licenses). You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Validation again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/forum/t/setup-product-validation/55

Hope this helps.

[Resperiment]

Hi RueNel here are all of the codes to help avoid confusion.

Thanks!

-Wade

[paul.r]

Hi Wade,

I checked and here are the details.

[paul.r]

Hi Wade,

If validation still not working, you can try troubleshooting using the guide below

Troubleshooting - Validation Connection Issues

This article was last updated on the May 12, 2018. Themeco requires product validation to provide automatic updates for X or Pro and their extensions. One of the primary points of failure is that your server is unable to talk to our server and check for updates, or list available extensions. Common error messages You may encounter one of these error messages. Could not establish connection. Please ensure your firewall is not blocking requests to theme.co Could not retrieve extensions l…

Thanks

[Resperiment]

I have a total of 9 on my envato account? This is confusing still. Where are the missing codes?

[Prasant]

Hello @Resperiment,

Thanks for updating the thread.

it's mentioned that you have 9 purchase codes in Envato account. However you have shared 8 licences, out of which one is registered on a different account (not related with the account mentioned by my colleague @paul.r). Can you please let us know the purchase code which you are facing issue? Kindly let us know and our concerned department will take a look.

Thanks.

[system]

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