Can't preview page, can't edit page. It's forever loading

Support
#1

Hello! I have the same issue as some of the users, which you resolved by taking a deeper look into their Web site.

I’m quite the noob so any help is much appreciated.

Since updating wordpress, themes, etc. I can’t seem to edit pages in cornerstone. The page doesn’t load (I just see a loading icon that goes on forever). Before this happened, the page would work intermittently, but the error message about “page taking too load to load… conflict” would appear (sorry I don’t see the error anymore; now it’s just loading forever). At other times, I would see only the top and bottom menu bar, with no content in between.

This used to happen to one or two pages. Now it’s in a “loading” pattern for all pages. So I can’t edit anything.

I’ve tried deactiving all plug-ins except cornerstone and WPForms, but to no avail.

I’ve cleared my cache but no change either. Please help.

Thank you.

#2

Hi,

In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#3

Hello There,

Thanks for writing in! You are experiencing this issue because /wp-content/plugins/cornerstone/assets/dist-app/js/cs-vendor.js were not loaded in your server. This has is related to this issue:

Please contact your hosting provider and whitelist this file so that Cornerstone will work again.

Please let us know how it goes.

#4

My hosting provider says,"

We have tested the cs-vendor.js and it appears to be present and fully accessible.
Please inform the developer that this can be tested by accessing

http://www.zoukdanceacademy.com/wp-content/plugins/cornerstone/assets/dist-app/js/cs-vendor.js

There is no blocking of this file on the server side."

I’ve tested it and it works. May I know what the next step is?

Cheers!
Jean

#5

Hi there,

The problem is the beta subdomain. The link you have sent is working correctly but this link is the actual link which fails:

http://beta.zoukdanceacademy.com/wp-content/plugins/cornerstone/assets/dist-app/js/cs-vendor.js

See the beta. the portion of the link above. That is not available on the link you have provided.

Thank you.

#6

Thanks! They’ve fixed the issue with the subdomain but I’m still facing the same problem. The page is not loading (I cleared my cache before trying).

#7

Hi there,

Thank you, it seems that the version of the Cornerstone which was installed on your website was corrupt. I deleted the plugin and then went to X > Overview, wait a few seconds and went back to plugins page and activated the newly installed Cornerstone plugin.

I checked the about page and it is working ok.

Thank you

#8

Thank you so much! It seems to be working now. I’ll try using it and see how it goes. Thanks again!

#9

Glad that we could be of a help :slight_smile:

#10

Hello!

The old problem has appeared again, on “Videos” page. I’m seeing this error message:

"The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.

Origin URL: http://beta.zoukdanceacademy.com

Preview URL: http://beta.zoukdanceacademy.com/videos/"

Log in details are still the same.

Cheers!
Jean

#11

Hi Jean,

I would like to check but I am getting this message trying to login to your site.

Can you disable it for a while so we can check.

Thanks

#12

It will lock you out if you submit any information incorrectly twice.

I’ve changed that. Please try again.

#13

Hi,

I tried editing your video page and it seems to work on my end.

May I know what browser are you using to edit your site.

You can try adding the code below in your wp-config.php located at the root directory of your site.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You may add it before this line

/* That's all, stop editing! Happy blogging. */

Hope that helps.

#14

Just tried it and it works now.

I’ll keep an eye on this problem. Thank you! I’m using Chrome. Do you recommend using another browser?

#15

Hi there,

Glad that it is working now. The Chrome actually is a great browser to work with.I just suggest that you clear the browser cache every now and then to make sure you see the latest version of the [age while editing.

Thank you.

#16

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