Hi there,
I tried updating my website (using the X theme) for the first time in awhile today, and noticed that when I tried to delete an element or section in Cornerstone, I would click on Yep, but nothing would happen. I clicked on Nope and nothing still happened. I eventually had to click Back on my browser.
I thought maybe the problem was using Mozilla, so I tried with Chrome, but same problem.
I found this old thread about it: https://theme.co/apex/forums/topic/i-can-not-delete-sectionelement-with-cornerstone-site-just-hangs/page/5/
I updated the theme to the latest version (5.1.0), but it’s still not working. I cleared my Cache several times as well.
I saw the following instructions in that archived thread, but I don’t see where I can revoke my validation?:
"Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://theme.co/apex/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: [link removed since I can only include 2 links]. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.
If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how:
Hope it helps
Joao"
I am not the most advanced, so I haven’t tried anything to do with the FTP (to be honest, I don’t really know what that is!) so if there is a simple solution, that would be great!
Thanks for your help,
Pam