Can not save Cornerstone changes

Hi, I have read many of the posts regarding this issue and have tried to deactivate plugins, delete cornerstone folder and reinstall it etc. but to no avail. I am trying to edit my homepage www.winelandsflyfishing.co.za, but can not save any changes within cornerstone. Please assist. Thank You, Philip Meyer

Hey,

if you could post some logins details in a secure note and we`d be happy to take a look.

P.S: You can search by “secure note” on this article if you don`t know about this: https://theme.co/apex/forum/t/themeco-support-overview/288

Hi, I have sent through the details yesterday. Thank You.

Hi there,

Thank you for providing your website login information. I checked the Cornerstone for your homepage and this is what I get as an error in my browser console:

Error 500 (Internal Server Error) can be caused by several possible issues. But the best way to check is asking your hosting service provider to check their error log to see more detailed information of the problem.

I would follow the steps below:

  • Contact your hosting service provider and ask them to remove the Cornerstone related URLs from their mod_security rules.

  • Make sure that the PHP memory limit is high enough. For more information:

https://theme.co/apex/forum/t/troubleshooting-customizer/196 (Not Working or Showing a White Screen section.)

Hope it helps.

FYI - I had this same problem with one of my sites. I had to reinstall the previous version of Cornerstone to fix it. (2.0.5.).

Hi @noizepro,

It is completely understandable that you did that to continue the usage of the website, but if I were you, I would clone my website to a staging state and update all plugins, Cornerstone and Theme, then I would open up a new thread to follow up. As it should be something related to your environment which it needs to be fixed for future releases.

Thank you.