X Pro header could not load on theme just installed

Hi there,

I am having issues editing the header on my X pro theme (just installed)

This is the error shown

I don’t have any caching plugins, just basic Wordpress setup, however, I have temporary redirected the traffic from the homepage to the old website.

Does anyone had the same problem? How can I fix this?

Hey Alessandro,

Redirection could cause that error message. Would you mind turning off any redirections? If that is not possible, you will need to create a separate install to build the site in Pro.

If that issue persists without any redirection and since you’re on a basic WordPress setup, please give us WordPress admin and FTP access details in a Secure Note.


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