Before contacting themeco cupport, I’ve tested to insert an acf using wpbakery issue on another website and it worked fine.
However, within this theme happens the following issue:
When inserting an advanced custom field to a post type using wpbakery, the layout shows a gear wheel instead of the acf logo, thus when loading the post type it simply returns an empty screen;
I disabled all the other plugins to check for a conflict and still happening the same error.
As both acf and wpbakery are built-in I can’t contact them to ask for support.
DO you have an idea or Is it possible to check what may be causing the error?
Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Switch to the parent theme to check if the issue persists.
Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.
By the way, Pro 2.3.6 is now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog (https://theme.co/changelog/). Please do update to the latest version. After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Sorry to insist. As I said in my first message, the acf fields have been always displayed in the custom post page editor (publicacoes). That wasn’t never the problem. It seems that my first message was lost.
The problem is with the wpbakery that when using the acf element it isn’t able to retrieve the value inserted in the acf box bellow.
Please see the attached image.from my other website without adding any code
and now the attached image from this website . You may see the difference on the acf logo.
Further, the output doesn’t show any wpbakery elements such as a text block when the acf element is inserted in the layout. See both images
and as you can see
Without using the acf element, all the other wpbakery elements appears in the page output.
Definitely there must be an error occurring.
My goal is to create a library and use wpbakery to create several templates to set the contents layout according to the type of publication.
I’m not using the pro editor for layout templates because I’m used to wpbakery for a long time.
Nevertheless, I added the suggested code to wp-publicacoes.php and the issue still persists.
Please, check the problem again and be more concrete before asking to test any solution that might not solve the issue.
Regretfully, I currently could not find the cause of the issue in your site. I’ve enabled Legacy X Integration option in WPBakery Page Builder Settings > General in your site as recommended according to our latest Release Notes but the issue persists.
I have tested ACF and Visual Composer in my test site and I don’t have any issues though. I tested a Link field in the Page post type and outputted using the ACF Visual Composer element and it displayed in the front-end successfully.
I’m afraid to investigate deeper in your live site though as it might break so would you mind creating another ACF field and test if it will display in the page post type? If that is successful, there might be some setting in your post type that causes this.
there is no way to show the acf using wpbakery. I reinstalled the plugins with no results. Created a new acf and assignen it to default post type and also not working.
With the new version, the wpbakery also shows pro elements. In such cases the elements that insert code also don’t work inside wpbakery. Therefore I can’t use custom fields even using alternatives.
There might be something in your server and/or WordPress setup that is causing this issue. Would you mind testing copying your site to another host and also test a fresh WordPress install with only Pro, Visual Composer and ACF?
I installed the wordpress in a subdirectory archtech.pt/themecopro/ with a new database and just activate the theme, the wpbakery and the acf pro. Still not working. Same for coding elements of pro.
As I mentioned before my other website is in the same server as this one and it’s working there.
You may check it using the credentials.
I’ve changed to this theme but i’m starting to regret to have done it. Considering asking for a refund and searching for another theme.
i checked and it’s really working, I was confused by the gear wheel. Menwhile, the wpbakery support told me that your theme is replacing the acf logo by the gear wheel.
Probably the issue was caused by a database conflict as I tested CPT UI/ACF and Pods.
So, would you advise to clean the database on the main site and restart to install the website?
So far, my only great concern is the header and footer. Is there a way to save them and upload them later?
Many thanks and sorry for any inconvenience.