Woocommerce Checkout Page Internal Server Error

[MPP_dshoales]

Hello,

From the looks of it @paul.r , you just dropped the shortcode into a non-Pro designed page which, as I stated above in the comment from 3d ago,

Edit: I also forgot to mention that the shortcode works if I place it in a default page without an Pro editing done to it. The page breaks only when I’ve edited the page in Pro.

Previously I had designed the page in Pro with the shortcode for checkout used in a row as I’ve done with the My Account, Shopping Cart and other WooCommerce pages and it worked fine.

The checkout shortcode worked previously in that Pro designed page, but now it does not. I’ve updated Pro and several other plugins since the last time I tested the site so I am not sure what has broken the checkout shortcode.

If I have to now use a non designed page then that’s that, but I’m extremely frustrated as the Checkout page worked before when I designed it like the other WooCommerce pages. So I’d like to know why I now cannot design the page where before it worked without problems.

[paul.r]

Hi,

I understand your frustration but it’s hard to debug this without ftp access.

I can see you have Woocommerce Version 3.4.4 but the latest supported version is Version 3.4.2

Version Compatibility | Themeco Docs

I tried on my test sites with woocommerce version 3.4.2 using pro builder and adding the woocommerce checkout shortcode in raw content element but this error is not happening. I also tried adding other elements and still did not get an error.

Can you try downgrading your woocommerce to that version and see if that helps

https://github.com/woocommerce/woocommerce/archive/3.4.2.zip

Thanks

[MPP_dshoales]

I can try that.

I pointed this out in different topic, but the 3.4.4 version is installed by the WooCommerce installer in the Pro theme options section. It’s very odd in the supported version is 3.4.2 but the installer is installing a later version.

[MPP_dshoales]

I downgraded to 3.4.2 of WooCommerce and the issue is persisting still.

There must be something wrong with my installation of Pro. I tried to open your designed page and I get the Internal Server error. If I trash that page and create a standard Wordpress page with just the shortcode, it works fine. When I then try to design the page in Pro, I can design it but after saving it the page gets the Internal Server error.

Edit 1: I attempted to switch from the Pro Child theme to the original Pro theme and the Internal Server error persists. Can I safely uninstall and re-install Pro without losing the page content I’ve already created?

[Prasant]

Hello @MPP_dshoales,

Thanks for updating the thread.

Yes, when you install WooCommerce from Pro > Validation > Extensions it will install latest version of the WooCommerce. So you can install supported version by downloading the package from following source.

woocommerce/woocommerce

Looks like you have updated the thread and have downgraded WooCommerce.

Internal Server error message can cause because of multiple reasons. You can take a look at some of the solutions mentioned in following article.

https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

You can uninstall Pro Theme and then reinstall the same. There won’t be any issue with the page content and content won’t get deleted.

Let us know how it goes.

Thanks.

[MPP_dshoales]

Rather than continue with triaging the Internal 500 error, due to the launch date next week we’re moving forward with the basic Wordpress page with just the shortcode. I was able to use CSS to make a few changes to bring it inline design-wise. I appreciate the effort and sorry that we couldn’t identify the root cause of why the shortcode wouldn’t work in a Pro designed page anymore.

[ruenel]

Hey There,

Thanks for letting us know that you have gone to a different solution for your checkout page.
If you need anything else we can help you with, don’t hesitate to open another thread.

Thank you for your understanding.