Hi just to confirm that the hosts have de-listed the site and say that you should have no problem accessing it now.
Bev
Hi Bev,
I’m able to load the log-in page now, the issue is, none of the provided credentials are working. Perhaps you have changed them? Please provide the updated login credentials.
Thanks!
Oh dear- thanks for you patience. Here are some log in details which work for me (ill add in the secure note option)
Hi @fastnetwebs,
I’m able to check it and looks like it’s a conflict between your custom form editor plugin and your current X version (1.8). It’s one of the ancient version of X 
And it appears that you also upgraded your Wordpress to 5.0.3 which makes the theme and its X shortcodes incompatible. Could you try updating them in staging just for testing?
Please check this for staging recommendation https://theme.co/apex/forum/t/slider-revolution-error-message/48874
Once with the staging, please update them and we’ll continue checking. Or should I update your current backup installation? Just for confirmation just in case it’s your main backup.
Thanks! 
Hi Rad,
Thank you. Which version of WordPress do you recommend and I can revert to it?
Can’t see which plug is the problem- is it the custom form one or one of the checkout field plug ins? We can probably lose these if needed.
Alternatively can we update X? The current version is hard to update because the original designer did not use a Child Theme. Is there a way to upgrade to the newest version of X without losing the style changes? And would that help?
It is fine for you to update the back up or make any changes so please do if it helps - this is just a clone backup site and I can also reload another version of the original if problems arise. As long as I can see what to do to the real site once we have identified the problems.
Regards
Bev
Hi @fastnetwebs,
I’m not sure which version, the theme and X shortcode are quite old. I recommend restoring your entire site to when it’s still working. So the database could be restored too instead of just files.
It could be multiple conflicts and I can’t provide any further information since we have to narrow down possible causes by updating them or restoring them for compatibilities.
Yes, you can update the theme manually. Please check this https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 (Manual Updates). And you should do that in staging for testing and possible issue fixes. I recommend contacting a webmaster or developer for that as it’s coming from quite old versions and may require strict attention. Even if I do update it, I can’t fix the issues due to feature gap as this is more on site maintenance and we can’t do that here in the forum.
But if you just wish to find out about that checkout editor plugin then I recommend just restoring your site back to when it’s still working. Still, we can’t fix the conflict between the theme and your plugin here in the forum if there is any, but we could add it to our issue tracker along the information we can find.
Thanks!
Hi Rad,
Thank for the detailed response and report.
Unfortunately the fields editor and a number of other elements of woo-commerce are not working and some have not been working for some time. Some glitches predate the addition of the fields editor. For that reason I am not sure it is worth the time to revert the site through its older versions - as you say there are so many and there is no guarantee of success.
Is there any way of updating the X theme safely as things stand? I added the latest version to another clone and many of the style elements were lost.
If this is not achievable I think we may have to live with the glitches rather than re-work the site.
B
Hi @fastnetwebs,
Unfortunately, the result may vary depending on existing or previous setup. I’m not saying it’s not safe but issues is unavoidable due to feature gaps. And your current versions are far behind from the latest.
It may not a rework of the entire site, but yes, you may need to re-edit some of the content or configuration to make it work again. You could update and test it on your staging then we could help you with the issues bit by bit by recommending some procedures or workaround. And please open a thread for each issue, please note that we can’t do site maintenance so we could only offer some guidance
Thanks!
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