When you press Edit in Cornerstone only the cornerstone logo apears and STUCK!

Support
#8

Hi,

Please provide your site url and login url as well.

Thanks

#9

www.picotera.co
http://www.picotera.co/wp-login.php?loggedout=true

#10

Hi,

Upon checking I can see some errors in the console.

What that error message tells us is that there’s something in your system preventing cornerstone-endpoint from loading. Please contact your hosting provider and request to whitelist the Cornerstone endpoint in any security rule. Along with that please make sure that the hosting you are using is compliant with the specifiations that WordPress community has recomended:

Thanks

#11

We are using ipage as a host.
Is it possible that this is a problem caused by permission and access. currently everything is on 755 on the server. do you have any comment on that ?

#12

Hi there,

Cornerstone works correctly with the normal recommendation of the WordPress. For more information:

https://codex.wordpress.org/Changing_File_Permissions

According to the article above the recommended file permissions for files is 644 and for the folders is 755. Advise your hosting service provider and check if they may need other permissions for their settings.

Also, I suggest that you enable the WordPress to debug mode so instead of the error 500 which my colleague gave the screenshot, you will see the actual error:

https://codex.wordpress.org/Debugging_in_WordPress

I also suggest that you ask your hosting service provider to give you the error log so you can check the case.

Lastly kindly make sure that the cornerstone URLs which in your case is www.picotera.co/x and all it’s sub URLs will be ruled out of your hosting service provider mod_security settings. This is something that they can change on their side and you probably do not have access.

Thank you.

#13

thanks for the comments. I talked to the host and they seems to think it is not from their side. I am quite frustrated. can you please help me fix this?

#14

Hi There,

I’m getting an Internal Server Error when logging to your site. Could you please post your FTP credentials in secure note also if possible, provide your web hosting control panel access (iPage vDeck).

Thanks!

#15

I believe for both of them you can use this credentials.

#16

Hi,

I tried logging in to FTP and ipage but the login credentials you provided doesn’t seem to work.

Kindly check again and let us know.

Thanks

#17

the first letter is capital only. Please note.

#18

Hi There,

Upon checking, I see that you’re running PHP v5.5.22 on your server. Is is possible to update it to PHP 5.6.32 or PHP 7.1.x as WordPress recommends it to avoid incompatibility issues.

Let us know how it goes.
Thanks!

#19

I am getting the same type of error when updating to the latest versions.

Failed to load resource: the server responded with a status of 500 (Internal Server Error)
cs.js?ver=2.1.7:56152 Rejecting AJAX promise Object__ember1511985560269: "ember575"proto: Object
handleResponse @ cs.js?ver=2.1.7:56152
cs.js?ver=2.1.7:41932 Object__ember1511985560269: "ember575"proto: Object
cs-vendor.js?ver=2.1.7:19500 TypeError: Cannot read property ‘indexOf’ of undefined
at getStack (cs-vendor.js?ver=2.1.7:19456)
at defaultDispatch (cs-vendor.js?ver=2.1.7:19500)
at Object.dispatchError (cs-vendor.js?ver=2.1.7:19483)
at onerrorDefault (cs-vendor.js?ver=2.1.7:33226)
at Object.trigger (cs-vendor.js?ver=2.1.7:51931)
at cs-vendor.js?ver=2.1.7:52925
at invoke (cs-vendor.js?ver=2.1.7:1335)
at Queue.flush (cs-vendor.js?ver=2.1.7:1399)
at DeferredActionQueues.flush (cs-vendor.js?ver=2.1.7:1207)
at Backburner.end (cs-vendor.js?ver=2.1.7:521)
defaultDispatch @ cs-vendor.js?ver=2.1.7:19500

#20

@kytmagic2, Unfortunately, it doesn’t have any details of the error. Would you mind creating a new thread and provide this information in a secure note?

  • Site’s URL
  • FTP login credential
  • Admin login Credential

If you don’t wish to provide the credentials, then please provide the error log :slight_smile:

  1. Edit your site’s wp-config.php
  2. Replace this line define('WP_DEBUG', false); with this
define('WP_DEBUG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DEBUG_LOG', true);

  1. Load the page that has that error (to trigger the error), it will only log new errors.

  2. Download the file /wp-content/debug.log and provide its content in a secure note of your own thread.

Thanks!

#21

how do I do that?

#22

Hi there,

You’ll have to use FTP client or your hosting’s file manager. Please contact your hosting provider as they may able to provide more instructions about file editing. Example, https://www.siteground.com/tutorials/cpanel/file-manager/

Thanks!

#23

how to upgrade PHP?

#24

Hi There,

This depends on your hosting provider. Usually, if you are on a shared hosting environment, they will do it for you because it might affect all other hosted sites. It is best to consult your hosting provider to update PHP version.
See this guide: https://magazine.joomla.org/issues/issue-may-2016/item/3033-how-to-upgrade-your-website-php-version
If you are note familiar, please ask your provider to do it for you instead.

#25

it got fixed. php memory limit

#26

Glad to know that. Have a nice day! :slight_smile:

#27

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