Website is down

Hi there

My website is not opening anymore for some reason. Although I can still open it on corner stone and edit it.

Could you urgently please help?

Hi @GenP,

You can login through FTP then edit the wp-config.php file and find the line: define( 'WP_DEBUG', false );. Set it to true then save the file. Log back in the admin area and you should be able to see some more error information when you redo the steps you are having issues with.

If you are getting an error message that suggests: Fatal error: Allowed memory size of xxxxx bytes exhausted, it means that you need to have the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.

Thanks for the above.
Would it be possible to decrease the size of the images and have the website work again without going into this lengthy process?

The thing is that all the images that I am using are less than 500KB. I’m pretty sure I haven’t exceeded the memory storage.

I downloaded Filezila and I registered a user name on godaddy. However, I’m getting an error “unable to connect to server” and login authentication failed. Not sure what I’m doing wrong.
Just to double check, the “Host” blank is the website URL, right?

Hi @GenP,

Nope, it’s not possible and we’re not sure what’s cause of this issue. And it’s recommended to do the troubleshooting process since the cause is unknown.

And the size of image is nothing to do with memory limit. For now, let’s find the error details before we can proceed.

The host will be the domain name which is or without http:// or https://. Or it depends on the FTP credentials that your hosting provided to you, sometimes it’s different and unique so I recommend checking it with them. You could also try your hosting provider’s file manager instead of FTP. You can edit the file directly with their file manager.


I will drop my login details. This is a bit too technical for me.
Appreciate your help!

Hey @GenP,

Please provide the FTP credentials as well using the Secure Note so we can access the wp-config.php file. In the mean time If you have cPanel access then I’d suggest you to login via cPanel account and try adding the suggested code in the wp-config.php file by following the article here


FTP account in secure note

Hi @GenP,

Thank you for the FTP credentials but it did not work, though I was not able to log in via FTP, I was able to fix the issue by clearing the WP Fastest Cache and W3 Total Cache plugins.

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.


Thank you so much for doing this! I truly appreciate your help.
The website is still not opening unfortunately.
Did it work with you?

Hi @GenP,

Friech is correct, and even the site is down, Wordpress admin is still accessible. Looks like the cause of this is any of your cache plugins. I have deactivated the two cache plugin and it started working again, clearing it may fix it but once it generate cache again, the issue is back.

For that, I recommend contacting the cache plugin author to see what solution they could provide, it may failing to generate or clear caches that are causing an internal error.


Thank you Rad. I appreciate your help!
I’ll get in touch with the author.
Have a great day.

Hi @GenP,

Yes, the site is working fine on my end, is this still an issue on your end? If so, please clear your browser’s cache, cookies, and history.

And the first time you access the site after you clear the cache/cookies/history make sure it is in https like this: not


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