Validation not working - please help

I removed the site name next to the license and then added a new website domain name and saved. When I add the validation code to the new website it says, “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.” I have seen others report that this is not working either, but I did not see steps to resolve the issue. I am hoping you can help me and resolve the underlying problem.

Hi @jvedder,

Have you tried disabling all plugins and making sure that you are using the most recent version of X and Cornerstone?

If you already did and the issue persists, please provide us with the admin access to your site and the license key in a Secure Note:

I have sent the information in a secure note.

Hello @jvedder,

Thanks for updating the thread. :slight_smile:

In your licence manager, I re-entered the website URL and after that upon logging into the website backend I entered the purchase code and now Pro Theme is validated.


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