Validation & Demo Issue

Support
#1

I’ll try to explain my dilemma as best as possible.

When I initially went to validate Cornerstone I got a Curl 7 error. I figured out I need to allow some outgoing connections, which I did, then it validated fine. Since I am new to building a site this way, I started playing around with the Design Cloud demos and found one I wanted to try. Tried to install it, got another error, allowed more outgoing connections and it installed. I had the 2019 theme installed previously and thought I could switch back to that until I was ready to edit the new theme, but alas that is not the case, and now my site looks crazy. (http://buycbdoilsforsale.com/)

Upon trying to do a quick fix until I can get back to it later, I couldn’t figure out how to delete the stuff at the bottom of the page (everything under Next Page). I’ve watched various videos but there is not an in-depth video on how to edit each demo/template so I have no idea how to temporarily remove the stuff at the bottom of the page.

Either way, I wasn’t able to figure it out because now I’m told that Cornerstone is now, once again, not validated. I tried re-validating but I keep getting an error. I submitted a ticket to my web host regarding the outgoing connections issue but while I’m waiting my site looks stupid and I can’t fix it.

  1. Is there a way around having to constantly re-validate?
  2. How do I remove the stuff at the bottom of my page once I can get it validated again? Is there a tutorial video?

thanks

#2

Well, can’t get site re-validated. It just says we couldn’t check if license was valid. The details button gives me no information. I don’t think this is going to work out well for me. This is turning out to be too much trouble already, not a smooth experience.

#3

Hey Carrie,

What you’re experiencing is a problem with the web host. Please try following the solution suggested by another user here: License not validating

If that doesn’t work, please provide the following info in a Secure Note.

  • WordPress Login URL
  • Admin level username and password
  • Web host cPanel access

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks.

#4

Host says according to those instructions it would appear there is a missing table. Not sure if I’m doing it correctly however because I just get an error that says, table does not exist. I don’t think I want to go through all the hassle of this & still have no idea how to fix my site other than just removing all this.

#5

Just got a message from my host that says, "Hello,

I have just checked the options table and it seems that you already have the record:

(17283, ‘x_product_validation_key’, ‘0876682b-bdc0-4f8f-bbe2-5d4ea2f6e11f’, ‘yes’)

You should be all set now."

However, when I went to validate I got the same error. So, I just want to go ahead and get a refund. I"m not going to be able to use this.
Sorry.

#6

Also, I removed the theme and cornerstone. Put my theme back to 2019 and the stuff from X is still at the bottom of my page! How do I get rid of that???

#7

Hey Carrie,

We understand that this situation is frustrating. However, as I’ve said previously, this is an issue with your web host so I’m not sure if you’ll get a refund. I’ll forward your case to our manager.

To remove the demo content of our theme, you either need to manually delete them from your pages and widgets. Or, you can use a plugin like WP Reset to remove all previous contents if you wish to start from scratch.

Please kindly wait to hear back from our manager.

Thank you for patience.

#9

Hi Carrie,

Thanks for reaching out, and sorry to hear you’ve been unable to work with X. Since X is sold exclusively on the ThemeForest marketplace, you’ll need to request a refund there. You can learn more about the process here.

Thanks for trying X, and have a great day.

#10

Ok. thanks guys

#11

You’re welcome.

#12

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.