Updated to 6.7.5 Pro, Cornerstone dashboard goes to 404 page

Support
#1

Issue: After updated to 6.7.5 , as stated, the cornerstone dashboard goes to 404 page. I was previously on 6.6.X ( don’t remember the minor version. ) I tried reinstalling the pro theme manually, disabled all plug-ins, resaved the permalinks, emptied browser cache, updated to the latest Wordpress and logged in using incognito. Issue persists. I do not use CDN or site cache as it’s a new site that’s being developed. Note - I purchased a CSAI license and installed it prior to upgrading to 6.7.5.

Also, there seems to be a plugin conflict with Yoast. When using the Cornerstone editor, global components don’t display correctly on the page unless you toggle the visibility icon (the eyeball next to the component name) on and off. Once toggled, they display properly. However, if you then save the page Ubermenu ends up with extra spacing at top and bottom. Inspector shows a skip-nav around the menu creating the space. The Ubermenu conflict goes away when Yoast is inactive. Thanks!

#2

Hello @11Studios,

Thanks for writing to us.

I tried to update the permalink settings and access the settings page, but it appears there is an issue with the .htaccess file. This type of error is often due to problems with the .htaccess file itself or the server configuration after changing WordPress permalinks. The issue could be related to a corrupted file or incorrect file permissions. To resolve this, I recommend renaming your current .htaccess file to create a backup, then generating a new one with the default WordPress rules and setting its permissions appropriately. Afterward, please check if the problem is resolved.

For detailed guidance on creating and configuring the .htaccess file, please refer to this documentation guide.

Hope it helps
Thanks

#3

I removed all in the htaccess but the following code. The issue remains.
Permission is set to 0644. No changes to server configuration. PHP 8.3
All plugins are currently disabled except limited login and I dumped the cache folder from the uploads.

# BEGIN WordPress
# The directives (lines) between "BEGIN WordPress" and "END WordPress" are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

Edit: I’ve checked and the php extensions required for wordpress and cornerstone are installed. I just increased the php memory limit to 512MB

#4

Hey @11Studios,

Thanks for sharing the information.

I could not find the cause of the issue. There must be something that was changed or accidentally deleted. Did you made any modification to the parent theme? I notcied that you added this custom code in the functions.php file:

/*---START ---
 * Add to enfornce blank, no container no header no footer as the base template when generating a new page - Crystal*/
/**
 * Force default page template to "Blank - No Container | No Header, No Footer"
 */
function my_default_page_template( $post_id ) {
    // Only run when creating a new page
    if ( get_post_type( $post_id ) !== 'page' ) {
        return;
    }

    // Replace with the actual filename of your template
    $default_template = 'template-blank-no-container.php';

    // Apply the template if none set
    if ( get_page_template_slug( $post_id ) == '' ) {
        update_post_meta( $post_id, '_wp_page_template', $default_template );
    }
}
add_action( 'wp_insert_post', 'my_default_page_template' );

//*--END--*//

I want to suggest that you install a Pro Child theme. You can get it here:

Once installed, you can reinstall the Pro theme. This is to make sure that all the latest files without modifications works smoothly. If you add any custom coding, all of those should only be added to the child theme.

Kindly let us know how it goes.