Unable to validate license/purchase code

I have purchased a licence on Envato and when I input the purchase code I receive this message:

Uh oh, we couldn’t check if this license was valid.

I’ve tried it multiple times but I have not been able to get it verified. I have also tried to upload the new version of the theme to my WordPress site but I have been unable to do this as a version of it already exists. Please, can you advise me on how I can get the licence validated?


Kirsty Chalmers

Hi Kirsty,

Thanks for writing in! I have checked your site URL assigned to this Themeco account. The issue is that you’re using an older version of X theme and Cornerstone so that our validation process will not be initiated correctly.

You can check the latest version numbers from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) and download the latest X theme from your Envato account. Then please follow our update guide here (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).

Once you update your X theme and Cornerstone plugin, you should be able to validate your site.

Let us know how it goes.

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