Trying to load a Themeco Pricing Section

[flippingtires]

I am trying to load a prebuilt Themeco Price 01 Section template and am getting an error… "uh oh! failed to insert template. Some of the Themeco templates load, others do not. Seems to be random. Any idea what the problem might be?

[flippingtires]

Some templates randomly install, for example… Testimonial 03. I would guess that 30% of them do install. the remainder do not. I have increased the php memory to 512. I’ve checked write permissions. Some work. Some do not.

[flippingtires]

I have also tried this with a different website on a different host, I get the same result. Exact same result. Same templates load there as do on the problem site.

[tristup]

Hi @flippingtires,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest following troubleshooting steps for your demo import.

1.) Increase PHP Memory Limit, which you have already done.
2.) Increase PHP Execution Time Limit

I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512MB
upload_max_filesize = 512MB
post_max_size = 512MB
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16 MB
innodb_log_file_size = 128MB
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16 MB
innodb_log_file_size = 128MB

After all the above server settings are configured properly, please follow these steps.

1. If you have the **ConvertPlus** plugin activated, please deactivate it and try importing the demo content.
2. After the import is done, activate it again

Hope it helps.
Thanks

[flippingtires]

I do not use ConvertPlus.

I sent the requirements with my host. They said my site is configured to at least 2x the requirements you’ve listed. This does not work.

[flippingtires]

This is the error that’s preventing the templates from loading, and this is not a host or php error. this is a Themeco problem.

It’s happening on more than one website with multiple hosts.

[ruenel]

Hello @rkassebaum,

This seems to be an issue with the Template repository.

Related threads:

• Uh oh! Failed to insert Template - Support - Themeco Forum
• Unable to add Themeco Templates - Support - Themeco Forum

Our developers are investigating the issue already.