Hi Barry,
Please provide us step by step guide on how we can replicate the issue. And please contact the plugin support as well, as they might already have answer to this issue.
And please keep in mind that we cannot provide support for third-party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to our theme will need to be directed to the original developer.
Thank you for your understanding.