Theme conflict with pro

hi there, I just purchased pro and have installed it on an existing “staging” site. My previous theme was Enfold. When I open a page I have the option to edit with pro but when I attempt to use that option I get bounced from the site and have to login again.

I thought perhaps it was because I was trying to edit an existing page so I tried to create a new one and the “edit with pro” was in the same place (one of the tabs in the content box) and once again when I tried to use it I got bounced.

I’m reasonably sure this is an install issue but I don’t really know where to go from here.

So far I’ve deactivated all plugins.

Hi Debbie,

Thank you for reaching out to us. This usually happens when WordPress Address (URL) is different from Site Address (URL). Make sure both address are same in WP Dashboard > Settings > General (see screenshot)

Sometimes it happens when migrating your site from one server to another. In this case you can follow this article or

If nothing helps then please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at Please follow the best practices when updating your theme and plugins. See for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php. Please see

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.


Hello Debbie,

I am another staff checking in and I have logged in to your site successfully. I found out that as what Nabeel has mentioned, your site URL and WordPress address URL is different from your WordPress dashboard url.

If your staging site resides in a different folder, you must force the urls to be the same as your WordPress dashboard URL. To do that, you will need to edit your wp-config.php file of your staging site and add this:

define('WP_SITEURL',''); should be the name of your domain of course. You will have to do this because Pro editor will use the URL settings to load the preview.

Hope this helps.

thank you, the mismatched urls was the problem. I loaded Pro on a non-staging site where the urls match and it works now.

We are delighted to assist you with this.


This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.