Still just getting cornerstone preloader- no error message

Support
#1

I started this thread awhile ago and it was closed. the last comment was to update the php to 5.6 which i did. I am still getting the preloader and nothing else- cornerstone never loads.

the client is extremely frustrated because i cant make any updates to the site. can you please help me to get this resolved? im going to send another secure note with login info.

thank you!

#2

Hi There,

Thanks for the details!

Thank you for the credentials, I did check your site and the cs-vendor.js file that the Cornerstone needed is either blocked or removed:

I think your site is still affected by this False Positive Malicious file issue f(https://theme.co/apex/forum/t/hosting-service-identified-cornerstone-files-to-be-malicious/178622)

Please contact your hosting support and confirm that they don’t have any port blocked on your site. If they have please request to open it.

Also, login to your server via FTP and navigate to this directory /wp-content/plugins/cornerstone/assets/dist-app/js/ please check the file cs-vendor.js if its there and the file permission is set to 755.

If not, please download a fresh copy of X Theme, get the cs-vendor.js on that copy and upload it to your site in the directory mentioned above.

And please keep cleared and deactivated your caching plugins and CloudFlare if you have while tackle this issue.

Thanks,

#3

i think that worked. fingers crossed. dont close this thread yet please… :smile:

#4

Hi There,

Glad to know Cornerstone is working on your end now, don’t worry we do not close thread here. But after 10 days if no one replies to it, it will automatically close. If that happens, just create a new thread.

Cheers!

#5

Seems to be ok, thank you very much

#6

You’re welcome! :slight_smile:

#7

How do you set the file permission?

#8

Hi there,

Kindly open up new threads for additional questions as it will help us to focus on each issue and give you a better support which you deserve. Having a long threads makes the maintaining job harder and also it will be harder for the other customers to find the correct information if they have similar issues. You are always welcomed to reply to this thread to follow up the same question.

For more information about the file permission in WordPress:

https://codex.wordpress.org/Changing_File_Permissions

For your question, I suggest that you follow this Google Search for your research.

Thank you.

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.