Slide-in module for Convert Plus no longer working

Support
#1

The Slide-in module for Convert Plus is no longer working. Website: propacusa.com

#2

Hey @chill986,

Thanks for reporting. Have you tried the troubleshooting steps listed below? If not, please try them out

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Switch to the parent theme.

  6. Remove custom CSS and JS codes in your site especially in Theme Options

Only if none of that helps, please give us the following info in a Secure Note

  • WordPress Login URL
  • Admin level username and password
  • FTP credentials.

Thanks.

#3

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