PRO Theme (Header/Footer) PHP Error

Can anyone help with the following problem.

I’ve already tried deactivating the most recent plugins but nothing.

*The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error."

Hi There @jamesgwhite

Thanks for writing in! Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue. Most possible causes are due to caching or plugin conflicts. Also check your PHP version and memory limit.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X/Pro > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the Theme Options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Let us know how it goes.
Thank you.

Hi there

So I’ve done the following

1 - all up to date, plugins and Wordpress
2 - cleared the cache
3 - deactivated all plugins
4 - Removed all CSS (I am seeing this message when I go to the theme/editor - Unable to communicate back with site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.)
5 - Remained .htacess to .htaccess-bak and hit save on permalinks
6 - Running PHP v7.0.31
7 - PHP Max Execution Time increased from 30s to 300s
8 - PHP Memory limit increase to 512

I sent my details via private note.


Hey James,

The issue is because you’re redirecting your home page to your events page. Please try removing the redirect.


Perfect thanks! sorted.

Glad we were able to help :slight_smile:

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