Preview in cornerstone not possible

[Wurtele]

Hy,
since a few days, i cannot work with a preview anymore.

I have done:

• deactivate all plug-ins
• reinstall cornerstone and x-theme

no result.
I have read simulare post but due Im not a pro ive tried whats possible - other hints not.
Could anyone please help me?
Thanks in advance and Regards
Olaf

[mldarshana]

Hi There,

Thanks for writing in! Please follow this guide here, to troubleshoot your issue.

Let us know how it goes.
Thanks!

[Wurtele]

Hi,
unfortunately I cant solve the problem. I have installed the wp-serverinfo plugin and I have checked what is possible for me but I cant solve the problem.
could someone please help?
Cheers
Olaf

[Prasant]

Hello @Wurtele,

Thanks for updating thread. In that regards please share login details in a secure note for us to take a closer look.

Thanks.

[Wurtele]

Okay - thanks very much…secure note is done

[mldarshana]

Hi There,

Can you also try increasing your WordPress memory limit by following this guide (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).

If you need further assistance, we also require your FTP credentials.

Thanks!

[Wurtele]

Hi,
my site is now completely off-line, also I couldn`t log-in anymore nor I see anything from my site if i tyoe-in my domain??!!
Could you please explain, whats went wrong?
Yesterday there was only that preview-problem…today there is nothing left??
Cheers,
O

[christian]

Hey @Wurtele,

A theme could highly unlikely to bring your site down. I see this in your wp-config.php

It looks like a malicious code. Looks like you’ve been hacked. Please contact your web host to get your site up then we’ll take a look at the Cornerstone issue.

Thanks.