No Cornerstone, no theme options

I bought X theme last year and build a site with it. I wanted to do some updates on the site now and I can’t seem to ba able to use any of the X theme options nor the Cornerstone to edit my pages. ???
it just makes a loop telling me that my session has expired and that i need to re-log… and when i do that it brings me back to this page ???

I need help to understand

Hello @Lalouve,

Thanks for asking. :slight_smile:

I see that you have a Pro Theme licence. I also checked the website and that’s using Pro Theme.

Regarding the problem you are facing of content builder or theme options not loading, please try out following solutions:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  4. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  5. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

1 Like

Thank you I will make these checks and get back to you
bonne journée

You are most welcome. Let us know how it goes.


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