My Cornerstone Doesn't Load Completely

Support
#1

I wanted to customize a page with the Cornerstone. But Whenever I click ''edit with cornerstone" the page doesnt load completely. only the logo circles continuously. I cleared the cache and cookies. I also tried with different browsers. same result. kindly help.

#2

Hey @muntaseer,

Please clear all caches again then deactivate your caching plugin and other optimization plugins and after that, try these solutions which usually solve the loading issue.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a CDN, please clear the CDN’s cache and temporarily disable optimization services. This will tell you if the issue is coming from the CDN.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. If you’re using a child theme, switch to the parent theme. This will tell you if the issue is coming from the child theme.

  5. If you have custom Javascript codes, please temporarily move them to a notepad. Javascript conflicts could cause loading issues in Cornerstone.

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please test everything in the list before we continue investigating. Only if none of that works, please give us WordPress Admin and FTP access in a Secure Note.

Thanks.

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.