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#22

Hi Houston,

The correct path for the style.css is public_html/wp-content/themes/x-child/style.css

What my colleague is trying to say is you can keep or delete the file in public_html/wp-content/themes/x-child/framework/legacy/cranium/headers/views/Integrity/style.css as it will not affect anything.

With regards to Ethos Stack, I would like to check but the wordpess login you have provided no longer works.
Can you try activating your parent theme temporarily while changing to Ethos Stack.

Thanks

#23

Paul, I guess it no longer works because the site was restored from an older version so I could get it back up and running and approach the issue from a fresh perspective. So now that we are making some headway now I have recreated your login so it should work now.

#24

Hi Houston,

First, sorry for my answer but we can’t really handle site maintenance including bug fixes of existing customization. Please remember that customization added and given is only good for the time it’s given, especially for the active version at that time. Any maintenance and fixes are the responsibility of the site owners. This issue was an incompatibility between your custom codes and the latest version.

Procedures are given by Ruenel so I just repeated that the real issue is the child theme since it’s still the same. I just assumed there is a lot to fix so I recommend a developer that should able to help you since it’s still not fixed (but it’s very clear the cause is the child theme).

And we always recommend doing the updates to a staging version of the live site ( a clone of your main site ). So any issue could be fixed before pushing everything live. It’s common practice to any software maintenance.

Based on the discussion, the last issue was Ethos right? And to what version it was restored? I still see it with the latest versions, or are you just referring to the child theme?

But I checked and tested the Ethos stack and it works okay. May I see a video recording of the issue happening when you switch to Ethos?

Thanks!

#25

I agree with everything you said. I am not trying to get you guys to repair any of the site that I am responsible for but I do feel that at least i can get help to make sure that my files are all in the right place since I am not privy to this information since going from a 4.X version to a 6.x version things have changed.

I am not sure why I have to create a video when all you have to do, as I have stated a few times already, is go and change the stack to ETHOS in the customize section of X Theme and you will see the error. (see attachment) All I want you guys to do is point me in the direction of the source of the problem as to why I am getting this error, I will take it from there.

#27

After doing a lot more extensive testing this is what I have found. If I am in the ETHOS stack the following issues occur with these plugins.

  1. Gravity Forms: causes the drop down menus and tabs not to work and also produces the error “Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 472071 bytes) in /home/dallasc/public_html/wp-includes/functions.php on line 351”
  2. Gravity Forms Zapier Add-on: causes the drop down menus and tabs not to work
  3. Member Press: causes the drop down menus and tabs not to work
  4. Tabulizer: causes the drop down menus and tabs not to work
  5. Uji countdown: causes the drop down menus and tabs not to work
  6. WP User Avatar: causes the drop down menus and tabs not to work
  7. Event On: causes only the header & navigation to load and then the rest of the site is blank

If I switch to INTEGRITY I can turn all of these plugins on and I get none of these issues with the site.

This seems to me that there is an issue when using the ETHOS stack or at least something having to do with the ETHOS stack.

Your thoughts please.

Many thanks,
Houston

#28

Hi Houston,

The first error means you don’t have enough memory in your server and the other issues is probably related to that as well.

Please contact your hosting provider and ask them to assist by increasing the following values.

memory_limit
upload_max_size
post_max_size
upload_max_filesize
max_execution_time
max_input_time

Preferably to the following values.

memory_limit = 512M
upload_max_size = 128M
post_max_size = 128M
upload_max_filesize = 128M
max_execution_time = 300
max_input_time = 1000

Your hosting company may have restrictions on these values.

Thanks

#29

So you are asking me to make these changes to the hosting company and I will but I don’t see how this will fix the other issues. Why does this only happen with the Ethos Stack and not the other stacks. That does not make sense.

#30

Hey Houston,

I switched to the Ethos stack as you instructed and the issue does not happen on my end. The menu dropdown and the tab works fine even if the third party plugins you listed are active and you’re also using the latest version of X and Cornerstone but with the child theme active.

Please clear your browser’s cache and test again. Also test in incognito mode and other browsers.

Thanks.

#31

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