Hey @atxvideo,
I have tested your site in my mobile phone and I can confirm the issue in your site. This could be cause by a plugin like AMP, Jetpack or any plugin that caches or handled the load time of your site. I would highly recommend that you make sure that every thing (WP, Theme and plugins) is up to date. I also encourage you empty your trash bin or removed the necessary draft pages. Go to X > Settings and clear the style cache as well.
Clear your browser cache and test your site again.
I discovered something new that might help you. It seems to be a Cornerstone or X theme issue.
Hello @atxvideo,
I have deactivated W3 Total Cache and Cornerstone plugin already. When I check your site, it is still displaying the page correctly and the W3 Total Cache is also still active which is weird. If you check your plugins section now, all the caching plugin is completely deleted yet when you view the site, W3 Total Cache is still active which could mean that the homepage served is just a cached version.
Please ask further support from your hosting provider. They maybe have a caching mechanism which displays the cached version of your site.
When I go to my dashboard now on wordpress I see this:
e files appear to be missing or out of place. Please re-install plugin or remove /home3/expreti6/public_html/wp-content/advanced-cache.php.
W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home3/expreti6/public_html/wp-content/db.php.
W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home3/expreti6/public_html/wp-content/object-cache.php.
Should I remove those?
Hello @atxvideo,
You can ignore it at the moment. That is because the caching plugin were removed.
Please do not install a caching plugin yet. We need to resolve your issue first.
You may also need to deactivate or delete Cornerstone so that you will see that the homepage still displays correctly even if it is not active. This should demonstrate that the page is loading a cached version and not the actual and live page.
Please let us know how it goes.
I won’t install any new caching plugin. But I think that the w3 cache plugin may have installed some items in the WP content directory. I found this on line regarding w3 cache. I’ll paste it below.
"Please note that W3TC doesn’t cache the backend of a WordPress installation, so if minification is enabled, it won’t affect in any way the functionality of the wp-admin area, or won’t remove any files. If the issue persists, you may want to manually remove the plugin . go to the “wp-content” directory, and look for the following files:
w3-total-cache-config.php
db.php
Advanced-cache.php
Cache
w3tc-config
Remove those files and directories. Once this is done, you should be able to install the plugin without any issues."
I’m wondering of those files need to be deleted from my hosting directory. Thanks again for all of your help!
Removed the files, but still have the same problem.
Hey @atxvideo,
I believe you removed the files but still, W3 Total Cache is in effect in mobile version. That is weird because it works in desktop. Regretfully, we do not have support for third-party plugins. This is a third-party plugin issue though it looks like it’s our theme’s fault because you can update content.
If you haven’t completely removed W3 Total Cache, please see this guide: https://www.shoutmeloud.com/how-to-install-configure-w3-total-cache-wordpress-plugin.html. Please also contact W3 Total Cache support to learn how to completely remove the effect of their plugin.
We could not proceed investigation if the caching problem is completely removed. This is so we could clearly see if if our theme is causing the issue and not third-party factors.
Thank you for understanding.
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