Lightbox missing closing button


I have a video popup triggered by a button but the overlay is missing the closing button (x):

this is the code: [x_lightbox selector=".videoLightbox" deeplink="true" opacity="0.875" prev_scale="0.75" prev_opacity="0.75" next_scale="0.75" next_opacity="0.75" orientation="horizontal" thumbnails="false"]

Hey Ryan,

If could have been hidden or removed by custom code. If you have custom codes, please temporarily remove all of them and check if the issue persists.

If you’re using a child theme, please switch to the parent theme and ensure that everything is up to date according to our version compatibility list at Please follow the best practices when updating your theme and plugins. See for more details.

If all of that were met, please give us the following info in a Secure Note.

  • URL of the page with issue
  • WordPress Login URL
  • Admin level username and password


hi, I will add to this reply

Hello Ryan,

I have checked and you have added this code to the style.css file of the child theme which makes the close and pause button not display for the lightbox:

.ilightbox-toolbar.light {
    top: 8px;
    right: 8px;
    left: auto;
    display: none!important;

Kindly get rid of the code them make sure to clear your site and browser cache.

Hope this helps.

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