License says in use but its for the same URL and wont validate?

[powersnw]

I am receiving the following error:

Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.

However the license is setup in my account for the correct URL but it just will not validate. Please help.

[christian]

Hey @powersnw,

You didn’t say what site is causing the issue so I’m currently going to guess what it is. In your licenses page, you have your domain assigned as the Production and Staging site. Try unassigning the Staging site.

If that doesn’t help, please tell us what domain you’re having issue.

Thanks.

[powersnw]

Sorry, the domain is www.blackheartbuilding.com and it is setup correctly there.

[jade]

Hi @powersnw,

Would you mind providing us with the admin access to your site in a Secure Note so that we can check it:

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.