Issue with menu

Support
#9

Hello Sean,

Your WordPress memory limit is still 40MB. You can check it out in the link I have added in the secure note.
You must increase it to at least 256MB. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

To increase your WP memory limit, please follow the instructions here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Please let us know how it goes.

#10

Memory limit is already at 256M–see screen shot below

#11

Hi Sean,

I could see that the memory limit has been increased to 256MB but the issue still persists. Could you please increase it to 512MB?

If it still doesn’t help, please provide us with your FTP account so we can take a closer look.

Thank you.

#12

*** Information edited ***

#13

Hello Sean,

I was able to resolve your issue. It appears that it is because you have several number of menu items. What I did is that, with your WP Filemanager, I created a php.ini in your wp-admin folder.

I inserted this line in the php.ini:

max_input_vars = 3000;

Related links:

Please check your menus now.

#14

The menu still doesn’t reflect any of the settings in Uber menus.

#15

Hi Sean,

It must be the cache issue. I’ve changed the Dropdown Transitions to Shift Up and it’s working fine:

Please clear all the plugin/browser caches and check again.

Regards!

#16

Yes, the menu is “functioning” normally. However, if you look in the Uber menu settings, the menu colors are all updated with our blue/orange branding colors. None of those colors are reflected in the live menu. None of the font size/case selections are reflected in the live menu. The menu is simply black and white.

#17

Also, my maximum file upload size used to be 64M but now now it’s 2M. It’s still listed as 64M at the host server level. how do I change that back to 64M?

#18

Hi Sean,

Please resolve the WordPress memory limit issue first (because that is the reason why you can’t access the Appearance > Menu), please contact your hosting on how you can increase this effectively, as high as 512M because you’re using a lot a plugin (resources). See WooCommerce > Status you can see that is it still set as low as 40MB. Some hosting does not allow users to increase this by themselves (even if you do those tricks above), please ask your hosting to increase this for you.

The same thing for Max upload size, it is really set to only 2MB, Please contact your hosting, this might be the limitation of your hosting plan, you might need to upgrade your plan to get more resources.

We will tackle the UberMenu issue if it persists after we resolve the WordPress memory limit

Thanks,

#19

this is not a server issue. As you can see from the screenshot, the server settings are already set to the proper limits. For example, file upload is set to 64M but on the website, it’s listed as 2M.

#20

Hey Sean,

Regarding your Appearance > Menus, I’ve tested loading it 7 times and it loaded successfully for 4 times. it returned a fatal error for the rest of the time or specifically 3 times. During the times that it loaded, the menu page was very slow. This means that your server is struggling to handle a lot of menus even Ruenel increased the max_input_vars.

Regretfully, we can do nothing for your server’s limitation. Believe it or not, this one is an issue with your web host. But, it’s not really recommended to have lots of menu items in WordPress in general. Quality web hosts can handle many menus though.

Regarding the UberMenu style configurations not working in your site, it could be related to your web host or WordPress setup as the said options work fine in my test site. I couldn’t do testing in your live site as it will interrupt your site’s operation though so I can’t pin point the exact cause.

To test if your server is the only thing causing the issue, setup a staging site with fresh WordPress install and then only install our X and UberMenu in it and then add in menu items one by one until you experience lagging in the menu page. This will tell you how many menu items your server is able to handle.

If there’s no issue with the server test, add in the third party plugins you’re using in your live site to the staging site one by one. This will tell you if a third party plugin is causing the issue.

Thank you for your cooperation.

#21

I know you probably can’t “recommend” a quality web host but perhaps you can suggest a referral or two?

#22

Hello Sean,

Thanks for updating the threads.

There are multiple kinds of hostings, common one’s being Managed and Unmanaged.

  1. Managed hosting: Wherein core softwares updates and basic utility configurations are being taken care by the hosting company. In the context of WordPress some of popular Managed hosting providers are https://kinsta.com/, https://wpengine.com/. For more information and options, please take a look at following article. https://www.shoutmeloud.com/best-managed-wordpress-hosting.html
  2. Unmanaged hosting: Over here as a user you have to configure and setup the hosting platform, right from installing the operating system (hosting company gives you the GUI interface), installing and configuring LAMP stack (in the context of WordPress), installing WordPress. Some of the popular ones are https://www.digitalocean.com/, https://www.linode.com/.

I also suggest you to take a look at following article for some more information. https://winningwp.com/unmanaged-vs-managed-hosting/

So all in all it totally depends on your requirement and comfort level. Please note that the hosting companies name I have shared are not official Themeco recommendation. It’s a personal input to help you get started. I have shared the direct URL of the hosting companies and those URL’s don’t contain any sort of affiliate links.

Thanks.

#23

Thanks for that.

#24

You are most welcome. :slight_smile:

#25

We’re going to be switching hosting companies in the next few days. In the meantime, I deactivated Uber Menu to see if all of these issue reside with that particular plug-in. in the live preview mode, it seemed to address most issues. Font, weight, font color, etc. all look normal. However, when I save the menu and view it on a browser, it looks nothing like the live preview version and several of the links don’t work. See the attached screenshot. Left side is life preview AFTER it’s been saved in the right side is alive browser view. I just don’t understand what is going on with these menus!

#26

The above listed menu issue has been resolved. Thank you.

#27

Glad to hear everything is working fine now.

#28

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.