Issue with Cornerstone Layout/Elements/Inspector tools not loading

Tested all plugins and cleared cache but unfortunately, all tools are blank when I try to edit.

Hey @atkennedy,

Thanks for testing to troubleshoot by yourself. Would you mind giving us the following information in a Secure Note so we could troubleshoot your site.

  • WordPress Login URL
  • Admin level username and password
  • FTP access


1 Like

Hello @atkennedy,

Regretfully we were not able to log in to your site.
Can you please temporarily deactivate Jetpack plugin?

Meanwhile, please go to X > Status.Copy the results and paste it in your next reply.


Hi, Jetpack is disabled.

X status below:


Site URL -
Home URL -

WordPress Environment

Version - 5.3.2
Debug is on - No
Language - en_US
Is Multisite - No
Memory Limit - 256M

Web Server Configuration

Software - nginx
PHP Version - 7.3.13
MySQL Version - 5.5.5-10.3.20-MariaDB-log

PHP Configuration

Post Max Size - 2047M
Time Limit - 1200s
Max Upload Size - 2047M

Active Theme

Name - X
Version - 7.1.2
Folder - //srv/htdocs/wp-content/themes/x/
Cornerstone Status - Enabled
Cornerstone Version - 4.1.2

Active Plugins

Must-Use Plugins

Other Plugins

  • Akismet Anti-Spam 4.1.3
  • Cornerstone 4.1.2
  • Essential Addons for Cornerstone 1.4.1
  • Global Blocks for Cornerstone and X Pro 1.4
  • Jetpack by 8.0
  • The Grid 2.7.4
  • WP Templates - Edit with Cornerstone Button 1.0.0


Click this button to check what CDN this site is using. - Check CDN

Hello @atkennedy,

All your server settings seems fine. I have log in to your site and tested your Cornerstone. I could not replicate any issue.
This is what I am seeing now:

Please check if you have any browser extensions that may be preventing you from loading the Cornerstone Preview and the Layouts or Elements tab.

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