Issue Opening Apex

Support
#1

Hi I am having trouble opening Pro on my domain www.golfdxb.com

When I try to login it signs me out of wordpress.

Thanks,

Tom

#2

Hey Tom,

Thanks for writing in. Please try the common solution listed below first.

  1. Ensure everything is up to date. You can see the latest version of Pro in our Changelog at https://theme.co/changelog/. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  3. Please switch to the parent theme to see if customization made in the child theme is causing an issue.

  4. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  5. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If non of solutions listed works, please give us WordPress Admin and FTP access in a Secure Note.

Thanks.

#3

Hi Tom,

It seems the username or password are incorrect, please provide the correct one then we’ll continue checking.

Thanks!

#4

Here is the new pasword

#5

Hey Tom,

I’m sorry but I still could not login using the updated password. Please check the username also.

Thanks.

#6

Hi the username is correct I have made a new password:
jen@golfdxb.ae

#7

Hi Tom,

Thanks for the details!
I am able to login to your site and can confirm the issue.
Can you please confirm if you have checked the troubleshooting process given by @christian_y above in the post.

I am adding those here again. Also please check your PHP version of your server.

  1. Ensure everything is up to date. You can see the latest version of Pro in our Changelog at https://theme.co/changelog/. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  3. Please switch to the parent theme to see if customization made in the child theme is causing an issue.

  4. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

5.Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Thanks

#8

I’ve contacted you guys because I am unable to solve the problem. Please can you fix it.

Thanks,

Tom

#9

Hi Tom,

Sorry I am not exactly sure what you mean by having trouble opening Pro. Can you please provide us more details.

I logged in and tried Header Builder, Theme Options and Pro Builder. Everything seems to be working fine

Thanks

#10

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.