Http/Https Issue

Hi there,

I am getting this error:

"The preview could not load due to a http/https mismatch. Please check that HTTPS is properly configured on your site.

Origin URL:

Preview URL:"

WHat should I do?

Hey @Azeemi,

Thanks for writing in. Please see the possible solutions in our Builder Preview Warnings article.

I did go through those list of solution suggested here Nothing works.

Also the link you provided seems private.

Help please!

Hello There,

Thanks for updating in! Please make sure that your WordPress dashboard url is sharing the same settings with your site url in Settings > General > Site URL and Settings > General > WordPress Address URL. Both fields must use https. If you are not able to change it, please edit your wp-config.php file and insert this lines:

define('WP_SITEURL',''); must be replace with your own domain name.

Hope this helps.

I put


same problem. It didn’t solve the issue. Please help me, I am stuck with the website update,

Hello There,

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

  • FTP Hostname
  • FTP Username
  • FTP Password

By the way, Pro 2.1.5 is now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog ( Please do update to the latest version. After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Thank you.

Here is the detail, please solve that problem:

Hello There,

This is the cause of the issue.

I wanted to check your wp-conflig.php. Regretfully the given ftp details is not working for us. We are logged in but it leads us to an empty folder.

Please update the ftp details so that we can resolve this issue.


Update: Never mind all is good now!

Glad to hear it’s sorted.


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