HTML5 video not playing in Revolution Slider

[mwiedmann]

Hi, I added a HTML5 video in Revolution Slider at the top oy my page.
Everythinmg seems setup correctly and as long as I’m logged in the video is playing perfectly.
But when I log out I just see a static picture. How does that come?

[jade]

Hi @mwiedmann,

I have checked the console when I viewed your site and I see some errors and warnings that might be causing the issue.

To address the mixed content issue, Please install the Better Search Replace plugin then do the following:

    search for http://www.randomsquares.com and replace it with https://www.randomsquares.com and
    search for http:\/\/www.randomsquares.com and replace it with https:\/\/www.randomsquares.com

Please make sure to keep a backup of your database before making any changes.

As for the other errors, it seems to be generated by the cache plugin you are using. Kindly make sure to clear your cache or you have correctly setup the cache plugin or also try disabling it.

In case the issue persists, please provide us with the admin access to your site in a Secure Note:

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Hope this helps.

[mwiedmann]

There’s nothing to replace:

I also cleared cache (I’m using Fastest Cache plugin), Slider Revolution seems up to date.

What else could I do?

[jade]

Hi @mwiedmann,

Have you tried disabling your cache plugin? If you haven’t kindly do it and see if the issue is still present. If the issue persists, please provide us with the admin access to your site in a Secure Note:

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

[mwiedmann]

Ok, it’s the plugin! When deactivated everything works.
Now it’s up to me to find out the problem, I guess?

[jade]

Hi @mwiedmann,

Unfortunately, since it is the caching plugin that is causing the issue, we cannot provide support for it due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[mwiedmann]

No worries, that’s fine for me. Thanks for your great help, once again!

[paul.r]

You’re welcome!