Google Tag Manage and Google Analytics

Support
#21

Hi, @elxdesign2016, @Tolliver,

Any cases that the fix didn’t work was related to some code cache - you update the line, but the server doesn’t read the change.

What you can do about it:

  • Be sure to clear any cache you have (WP plugin, server).
  • Edit and save the plugin file through Wordpress (go to Plugins, click on Edit right below Google Analytics plugin, tco-google-analytics/functions/options.php on the right, change the line, save it).

If you still have issues, please share your WP credentials on Secure Note so we can assist you.

Thanks!

#22

I have been following this thread very closely as I have the same problem on various sites using X, both standard and Pro. I have replaced the code via the Wordpress Plugin>edit and yet like so many people I still cannot get any activity showing on Google analytics, even when I send test traffic from the analytics dashboard. When do you think there is going to be a bug fix released as it seems I am just holding back the flames of my clients who want to know where their tracking data has gone?

#23

We have no ETA on when the fix will be released. For now, if the temporary fix is not working for you, try using a different analytics plugin. If results still doesn’t show up, the problem might not come from the plugin. It could be wrong UA code or other plugins conflicting with Google Analytics.

Thanks.

#24

Hi, there,

Please update the extension as this error has been fixed in this release (2.0.3).

After that, feel free to post here if the error still occurs.

Thanks!

#26

It’s still editing the code when i paste it. The screenshot below shows the original code (top) and the resulting code when i click update (bottom)

#27

Hi Thanks for the update. I deleted the old plugin and installed 2.0.3. Unfortunately I am still not receiving any data from my site(s). I am still seeing 0 on realtime traffic even when I use Googles 'Send Test Traffic"

#28

Hi, there,

After the update, please be sure to do the following:

  • Open Google Analytics (GA) extension’s admin page;
  • Copy and paste again your GA script and save it;
  • After reloading, check if the GA code is ok on the input field (the script tag has async and src attributes).

If that’s not the case and you’re using 2.0.3 version, you’re facing caching issues - the update code is not being used yet. Be sure to clean any WP or server caches.

If it’s ok, open a page of your site and check the sources for the GA code. It must be complete, with the script tag containing async and src attributes.

Please feel free to send your credentials using a Secure Note so we can take a look.

Thanks!

#29

Thanks thats fixed it

#30

You’re welcome.